Shipping Information

For a parcel to reach you safely, you need to provide us with correct delivery address information.
We use couriers so you must give us a physical address, not a post office box number.
We always require a telephone number for the waybill and a mobile number is better than a landline.
The website automatically gives us the address that you have filled in when registering your user account.
Please make sure that this is correct and update it in your user account if it has changed.
When we enter the shipping details online, we block copy and paste the details of what you have given us so that we don’t make typographical errors.
We can only work with what you have given us so please make sure that it is correct. There is nothing more time consuming than having to track a lost parcel because the delivery details were incorrectly entered.

All of our parcels are shipped by Aramex Couriers.
When your order ships, our website will send your tracking number by email. It can be tracked at the Aramex tracking page after 18h00 on the day it is shipped.
If you live in a large city or town, your parcel should reach you the next day. If you are in a small town, classed as a remote area, it can take up to 72 hours.

Where do we ship to?

We ship to every single country in the world, no matter where.
Your parcel leaves here by Aramex Couriers and is taken over by their international partners when it reaches your country.
We send Zimbabwean parcels to runners in Johannesburg and will ask you to provide those details.

How long does it take?

Depending on where you are in the world, it can get to you within a week.
In most instances, it will get to you within two weeks.
When your order ships, our website will send your tracking number by email.
It can be tracked at the international Aramex tracking page after 18h00 Central African Time on the day it is shipped.

The shipping cost will show up in your shopping cart.
You will find it at the bottom, after the product sub-total.
It will be in ZAR (South African Rands) and can be converted to your currency by clicking here to go to a currency conversion site.
Type ZAR into the middle box, choosing ZAR – South African Rand from the dropdown menu.
Put your currency into the box below that.
Type the amount you wish to convert into the top box, click on the arrow and the cost in your currency will show.
It is worth noting that currency conversions are always approximate because exchange rates fluctuate. You will get what you might call a ball park figure.
Despite using couriers, the costs are much the same as normal mail, particularly for heavier parcels.
Couriers work on a sliding scale so that the cost per gram gets less if the parcel is heavier.

To save on shipping costs:

It is worth getting together with friends or the members of your group or guild to place a communal or bulk order.
To see the difference that this can make to your shipping costs, have a look at our comparative shipping costs.
Our special and ongoing offer to groups and guilds means that you can register a wholesale account on our website.
Find out how to do that by reading this document.

You may be required to pay customs duty when your order arrives in your country.

Tariffs vary from country to country and we cannot tell you what you will be expected to pay.
The rate depends on the tax laws in your country and also, on whether your country has a trade agreement with our country.
If you are concerned about this, you need to get this information from the tax authorities in your country. We ship to many different countries and whilst we have, in the past, tried to get a schedule from our courier company, even they can’t provide one because of the variability of tariffs.
Customs duty and tariffs are for your account, we do not pay them on your behalf.
When the parcel arrives in your country, you can expect a call from the international partners of the couriers we use, asking you to pay this tax.
Terms used for this tax vary – it could be called brokerage fees, handling costs, etc. but please be aware: it is not a shipping cost. It is Customs Duty or Import Taxes.
Please don’t refuse to pay these tariffs because the parcel will be returned to us at our cost.
We understand your pain but by ticking the box that asks you to agree that you might have to pay tariffs before the website takes you to the payment page, you have been made aware of the possibility.
We would all love to avoid taxes but our hands are tied. We can’t avoid it and neither can you so please be fair and don’t blame us.